Shires Solutions LLC
Effective date: November 6, 2026
Shires Solutions LLC ("Shires Solutions," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website (shiressolutions.com), our text message chat widget, our phone line and AI voice assistant, and any calls, emails, or text messages connected to our services.
1. Information We Collect
We collect information you give us directly, such as when you book a consultation, send us a message, call us, or sign up for text messages:
- Name
- Business name
- Email address
- Phone number
- Your selected area of interest (for example, lead follow-up, scheduling automation, CRM setup, advertising, local SEO, Google Business Profile management, website design, or social media management)
- The content of messages, what you say on calls, and any notes you choose to share with us
- Call details, such as the date, time, and length of your call
We also collect basic technical information automatically when you visit our website, such as your browser type, device, IP address, time zone, and pages visited, using cookies and similar tools.
2. How We Use Your Information
We use your information to:
- Schedule, confirm, and remind you about consultations you book
- Respond to your questions and requests, including calls and messages
- Prepare for and follow up on our conversations with you
- Provide and improve our services and website
- Meet legal and compliance obligations
Booking a consultation does not sign you up for text messages. We send text messages only to people who opt in through our text message chat widget, as described in Section 3. Consultation confirmations and reminders sent to people who have not opted in to texts are sent by email.
3. Text Messaging (SMS) Privacy
You can sign up for text messages from Shires Solutions by using our chat widget on shiressolutions.com and agreeing to the consent statement shown there. When you do, we use your phone number only to send non-marketing messages about your consultation and your inquiry: appointment confirmations, reminders, follow-ups, and replies to messages you send us.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
You can opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services. See our Terms & Conditions for full text message program terms.
4. Phone Calls and Our AI Voice Assistant
Our business phone line is answered by an automated AI voice assistant. When you call, the assistant may collect your name, business name, contact information, and the reason for your call, and may book a consultation for you. If you ask, the assistant will tell you that it is an AI and not a person.
Calls are transcribed. We keep call details and transcripts so we can follow up with you, improve our service, and keep business records. We do not sell this information. Please do not share payment card numbers, passwords, or other sensitive personal information on a call.
Calling us does not sign you up for text messages. Text messages are sent only to people who opt in through our chat widget, as described in Section 3. You can ask us to delete a call transcript by contacting us using the details below.
5. Information We Handle for Our Clients
When we build or manage advertising, websites, online listings, or automations for a client, we may handle information about that client's leads and customers on the client's behalf. We use that information only to provide the services, and the client is responsible for how it uses that information. If you are a customer or lead of one of our clients and have a privacy request, please contact that business directly.
6. How We Share Information
We do not sell your personal information. We share it only in these limited cases:
- Service providers who help us operate our business, such as our CRM, scheduling, and messaging platform (HighLevel), our AI and speech technology providers that power our voice assistant, our telephony and text message carriers, payment processors, and email delivery services. They may use your information only to provide services to us.
- Legal reasons, if we are required by law, court order, or government request, or to protect our rights, safety, or property.
- Business transfers, if we are involved in a merger, sale, or transfer of assets, in which case this policy would continue to apply to your information.
The sharing limits in Section 3 apply to your phone number and text message consent, and those limits are not affected by this section.
7. Cookies and Analytics
Our website may use cookies and similar technologies to keep the website working, understand how it is used, and improve it. You can control cookies through your browser settings. Disabling them may affect some features.
8. Data Retention and Security
We keep your information for as long as needed to provide our services, meet legal obligations, and resolve disputes. We use reasonable administrative, technical, and physical safeguards to protect it, but no method of transmission or storage is completely secure.
9. Your Choices and Rights
You may:
- Ask to access, correct, or delete the personal information we hold about you, including call transcripts
- Opt out of text messages by replying STOP
- Opt out of marketing emails by using the unsubscribe link in any email
To make a request, contact us using the details below. We will respond within a reasonable time.
10. Children's Privacy
Our services are intended for business owners and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.
11. Third-Party Links
Our website may link to other websites. We are not responsible for their privacy practices, and we encourage you to read their policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top shows when it was last changed. Continued use of our website or services after an update means you accept the revised policy.
13. Contact Us
Shires Solutions LLC
100 Land Way, Clarksville, TN 37043
Email: [email protected]
Phone: (615) 903-8895