Shires Solutions LLC
Effective date: November 7, 2026
These Terms & Conditions ("Terms") govern your use of the Shires Solutions LLC ("Shires Solutions," "we," "us," or "our") website (shiressolutions.com) and services, including consultations, phone calls, emails, text message chat widget, and text messages. By using our website, calling us, or scheduling a consultation, you agree to these Terms.
1. About Our Services
Shires Solutions is a business systems, automation, and marketing company. We help small businesses set up CRM, scheduling, lead follow-up, AI voice receptionists, and workflow automation. We also offer marketing services, including advertising on Meta platforms (Facebook and Instagram) and Google, local SEO, Google Business Profile management, website design and management, and social media management. Marketing services are available as packages (such as Local Visibility, Lead Generation, and Full Marketing) or as individual services, as described in your proposal. Information on our website is for general purposes and is not legal, tax, or financial advice.
2. Free Consultations
We offer a free 30-minute strategy call. Booking a call does not create a client relationship or an obligation to purchase anything. Any paid work requires a separate written agreement or proposal. We may reschedule or cancel a call if needed, and we ask that you give notice if you can't attend.
3. Text Message (SMS) Program Terms
Program name: Shires Solutions Appointment & Inquiry Messages
Program description: When you use the chat widget on shiressolutions.com, enter your mobile number, and check the consent box, you agree to receive text messages from Shires Solutions about your consultation and inquiry, including appointment confirmations, reminders, follow-ups, and replies to your messages. These messages are not promotional. Booking a consultation does not sign you up for text messages.
Consent: Consent to receive text messages is not a condition of purchasing any goods or services.
Message frequency: Message frequency varies based on your conversation and appointment activity.
Costs: Message and data rates may apply, depending on your mobile carrier and plan.
Opt out: You can cancel text messages at any time by replying STOP to any message. After you reply STOP, we will send one final message confirming that you have been unsubscribed, and you will receive no further texts unless you opt in again.
Help: Reply HELP to any message for assistance, or contact us at [email protected] or (615) 903-8895.
Carriers: Carriers are not liable for delayed or undelivered messages.
Privacy: Your phone number and SMS consent are handled under our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Supported carriers and message delivery are subject to change and are not guaranteed.
4. Email Communications
If you give us your email address, we may send you appointment-related messages and, where permitted, information about our services. You can unsubscribe from non-appointment emails at any time using the link in the email.
5. Phone Calls and Our AI Voice Assistant
Our business phone line is answered by an automated AI voice assistant. The assistant can answer general questions about our services, collect your contact information, and book a consultation. It is an automated system, not a person, and it may occasionally misunderstand or make mistakes. Please check any date, time, and contact details it confirms with you. The assistant does not provide legal, tax, financial, or medical advice, and it is not intended for emergencies. Calls are transcribed, as described in our Privacy Policy. Calling us does not sign you up for text messages.
6. Paid Services and Client Responsibilities
Paid work, including marketing and automation services, is covered by a separate written agreement or proposal that sets out the services, fees, term, and cancellation terms. If these Terms conflict with that agreement, the written agreement controls for the paid work.
Unless the agreement says otherwise:
- Advertising spend is paid by you directly to the advertising platform and is separate from our fees. Advertising services require a minimum monthly ad budget, which is set out in your proposal.
- Website design is a one-time project. Ongoing website edits and hosting are provided through a separate recurring care plan if you choose one.
- You are responsible for giving us accurate information, timely access, and the permissions we need to do the work, and for the content, offers, and claims you ask us to publish.
- You confirm that you have the right to give us any logos, images, text, and other materials you provide.
- You remain the owner of your business accounts, such as your advertising accounts, Google Business Profile, and social media pages.
- Platforms such as Meta and Google set their own rules and may approve, reject, limit, or suspend ads and accounts. Those decisions are outside our control.
7. Acceptable Use
You agree not to misuse our website or services. This includes attempting to gain unauthorized access, interfering with the website's operation, submitting false or another person's information, or using our services for unlawful purposes.
8. Intellectual Property
All content on our website, including text, graphics, logos, and designs, belongs to Shires Solutions or its licensors and is protected by law. You may not copy, reproduce, or distribute it without our written permission.
9. Disclaimer of Warranties
Our website and services are provided "as is" and "as available," without warranties of any kind, express or implied. We do not guarantee any specific business results, revenue, leads, search rankings, advertising performance, or other outcomes from our consulting, marketing, or systems work. Results depend on many factors outside our control, including your market, your offer, your budget, and the policies and algorithms of third-party platforms.
10. Limitation of Liability
To the fullest extent permitted by law, Shires Solutions will not be liable for any indirect, incidental, special, or consequential damages, or for loss of profits, data, or business, arising from your use of our website or services. Our total liability for any claim will not exceed the amount you paid us, if any, in the 12 months before the claim.
11. Third-Party Services and Links
Our website and services may rely on or link to third-party tools and sites, including advertising, search, social media, messaging, and AI platforms. We are not responsible for their content, availability, or practices, and your use of them may be subject to their own terms.
12. Governing Law
These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Tennessee.
13. Changes to These Terms
We may update these Terms from time to time. The effective date above shows the latest version. Continued use of our website or services after an update means you accept the revised Terms.
14. Contact Us
Shires Solutions LLC
100 Land Way, Clarksville, TN 37043
Email: [email protected]
Phone: (615) 903-8895